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Standard delivery AED 50 across all seven emirates, AED 200 same-day delivery in Dubai and Abu Dhabi, plus how returns work for temperature-sensitive medicines.
UAE-only delivery. Delivered to your door. Cold-chain packed.
Shipping
Returns & Refunds
Where we ship
The Protocols Company delivers across all seven emirates of the United Arab Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. We do not offer international or worldwide shipping.
Delivery times
Orders are dispatched on weekday mornings from our partner pharmacy. We ship within 48 hours across all UAE emirates. Orders placed after our daily cut-off, on weekends, or during public holidays are dispatched on the next working day.
Cold-chain packaging
Peptides are temperature-sensitive and are shipped in an insulated medical-grade box with validated gel packs that maintain 2–8 °C for up to 48 hours. Each parcel includes a temperature indicator strip so you can verify the cold chain held on arrival.
Standard delivery across all seven emirates (dispatched within 48 hours) is
AED 50
. Same-day delivery (Dubai and Abu Dhabi city zones, orders placed before 12pm) is
AED 200
. The delivery fee is shown on the checkout summary before you pay.
Prescription products — no returns
For health, safety, and regulatory compliance, we do not accept returns on any prescription pharmaceutical products. This applies to all injectable peptides, reconstitution kits, and accessories, whether opened or unopened.
If your order arrives damaged, defective, warm, or with a triggered temperature indicator, contact us within
48 hours of delivery
at hello@uaepeptideclinic.com with your order number, a description of the issue, and photographs of the product and packaging. We will arrange a replacement or full refund at no cost to you.
If you cancel your order
before dispatch
, you are entitled to a full refund. Once an order has been dispatched, it cannot be cancelled.
Your AED 300 consultation deposit is credited in full against your first order once your protocol is confirmed. If you need to reschedule, please give us at least
24 hours' notice
and your deposit will be carried forward to your next appointment. If we are unable to fulfill your consultation for any reason on our part, your deposit will be refunded in full.
Subscription plans
Subscription cancellations take effect at the end of the current billing period. We do not offer partial refunds for unused days within a billing cycle. To cancel, contact us at hello@uaepeptideclinic.com.
Approved refunds are processed within
5–10 business days
and returned to your original payment method.
Need help with a return or refund?
For return requests, refund queries, or damaged parcels, email us with your order number and we'll respond within 24 hours.
Email us
All peptide products are dispensed and cold-chain delivered directly to you by a DHA-registered compounding pharmacy. Aevum Health Solutions FZCO (DIEZA License No. 90017) acts as a Therapeutic Services Brokerage and coordinates your order — it does not itself handle, store, or dispatch medication. This policy was last updated: July 2026.
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What Peptide Research Shows About Skin Repair in a High-Sun Climate Peptide Protocols and Vaccination: Timing and Immune Considerations Airborne Dust and Dry Air: What UAE's Climate Means for Skin-Barrier Peptide Protocols Collagen Supplements and Prescription Peptides: Why 'Collagen Peptides' Are Not the Same Thing Statins and Peptide Therapy: What Cholesterol Medication Means for Your Protocol Creatine and Peptide Therapy: How the Most-Studied Sports Supplement Interacts with Repair and GH-Axis Protocols Intermittent Fasting and GH-Axis Peptides: How Fasting States Shape Secretagogue Timing Andropause and the Somatopause: How Age-Related Testosterone Decline Shapes GH-Axis Peptide Protocols in Men Forged Certificates of Analysis: The Peptide Vendor Case Every Buyer Should Know Peptide Therapy, Pregnancy and Breastfeeding: Why Protocols Are Paused and What the Evidence Gap Means Menopause and the Somatopause: How Oestrogen Decline Reshapes GH-Axis Peptide Protocols Peptides and 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